Privacy policy
Last updated: 7 October 2026
This policy explains how Saralyx Intelligence (“we”, “us”) handles personal data on saralyx.com and in our products, including GuestMitra (guestmitra.com). We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India.
Who is responsible
For our websites and for the accounts of our customers (businesses using our apps), Saralyx Intelligence decides how data is used. For data that a business enters about its own customers — for example a hotel recording its guests — that business is responsible, and we process the data on its behalf only to provide the service.
What we collect
- Account data: name, email, mobile number and password (stored only as a secure hash) of business owners and their staff.
- Business data: property details, rooms, prices, bookings, invoices and payment records entered by our customers.
- Guest data entered by businesses or by guests: names, phone numbers, email, address, ID proof details and photos, stay dates, food orders and payment screenshots.
- Messages: enquiries and chats sent through our websites, including AI chat conversations.
- Technical data: IP address, browser type and error logs, used to keep the service secure and working.
How we use it
- To provide the service: bookings, check-in records, invoices, reminders and notifications.
- To send transactional messages by email, SMS, Telegram or WhatsApp — for example booking confirmations, payment reminders, check-out reminders and login codes. We do not send promotional messages without consent.
- To keep the service secure, prevent misuse and fix problems.
- To meet legal obligations, such as GST invoicing and guest registration rules.
We do not sell personal data and do not use it for advertising.
Sharing
We share data only with service providers that help us run the service — cloud hosting and database providers, email, SMS and messaging providers (such as Meta’s WhatsApp Business Platform and Telegram), payment providers, and AI providers for the chat assistant — under confidentiality obligations, or when required by law.
ID documents
ID proofs uploaded for guest registration are stored privately, are never public, and can be viewed only by the logged-in staff of the business concerned.
How long we keep data
We keep data while the business account is active and as long as needed for legal, tax and accounting purposes. Businesses can delete their guests’ records and documents; on account closure we delete or anonymise data within 90 days, except where the law requires us to keep it.
Your rights
You can ask to access, correct or delete your personal data, or withdraw consent, by writing to us. Guests of a business using our apps may also contact that business directly. We reply within 30 days.
Security
Data is encrypted in transit (HTTPS), passwords are hashed, private files are stored with restricted access, and backups are kept. No system is perfectly secure; we will inform affected users and authorities of a breach as required by law.
Cookies
We use only essential cookies — for example to keep you logged in. We do not use advertising cookies.
Changes
We may update this policy and will change the date above when we do.
Contact
SARALYX INTELLIGENCE (Sole Proprietorship)
Door No: 1-2-41, Bypass Road,
Near HP Petrol Bunk,
Jangareddigudem Village & Mandal,
Eluru District, Andhra Pradesh – 534447, India
Email: contact@saralyx.com