Cancellation & refund policy
Last updated: 7 October 2026
Subscriptions
- You can cancel a subscription at any time from your account or by emailing us. It stays active until the end of the period already paid for and is not renewed after that.
- New subscriptions: if you are not satisfied, ask for a refund within 7 days of your first payment and we will refund it in full.
- After 7 days, payments for the current period are not refundable, except where the service was unavailable for a long period due to our fault, in which case we refund the affected portion.
Setup and custom development
Setup and custom development fees are agreed in writing before work starts. Work already delivered is not refundable; for work cancelled before completion, unused advance amounts are refunded.
How refunds are paid
Approved refunds are paid to the original payment method within 7–10 working days.
Delivery
Our products are online software. Access is given by email / in the app immediately after sign-up or payment; nothing is shipped physically.
Payments to hotels and other businesses
Bookings, advances and payments made by guests to a hotel, homestay or other business using our software are paid directly to that business. Their cancellation and refund rules apply — please contact that business for refunds.
Contact
SARALYX INTELLIGENCE (Sole Proprietorship)
Door No: 1-2-41, Bypass Road,
Near HP Petrol Bunk,
Jangareddigudem Village & Mandal,
Eluru District, Andhra Pradesh – 534447, India
Email: contact@saralyx.com